Ways to Order

1. From the Web site with the easy-to-use, secure shopping cart.*
   
   
2. E-mail, call in, or fax your order and we can e-mail you a secure payment link.*
   
   
3. Check (online digital check payments excluded), money order, or wire transfer and receive 3% off merchandise. You can use the order form, or call/e-mail for quotation.

Checks and money orders should be made out to SelfSeverDogWash.com, and mailed to:

SelfServeDogWash.com
11 Penshire Circle
Penfield, NY 14526

We are happy to fax, e-mail, or mail contractor quotations.

* Transactions are safely and securely completed with advanced SSL encryption.

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Shipping Information

If outside the contiguous U.S., or if ordering more than one tub, please contact us for a shipping quote. Occasionally tub shipping to particular addresses is higher than usual. In such a case, we will pay up to $100 of the deficiency, and ask the customer to pay only any amount beyond that.

Note: Due to their size and weight, tubs have to be shipped by freight carriers.  There is an additional charge for tub shipments to residential addresses.  In order to keep shipping costs down, liftgate service and inside delivery are not included unless specifically asked for.  There may be a redelivery charge if no one is at the delivery address to accept shipment.

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Average Turnaround Times

Small Items:  Generally within a few business days.

Poly Tubs:  4-6 weeks.

Step-Up Tubs:  4-6 weeks.

16-Gauge Tubs:  5-7 weeks.

Economy Tubs:  1-2 weeks.

* Times may vary according to time of year and demand. Contact us for current estimate.

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Terms and Conditions
No minimum order required.

No handling charges.

Payment Terms
All major credit cards are accepted when ordering online. Checks and money orders can also be mailed. A $25.00 charge will be added for returned checks.

Returns
Pre-authorized returns (call first) can be made within 30 days of receiving merchandise. If damage occurs during shipping, have the container and merchandise inspected by the delivery carrier and contact us immediately (SAVE container and merchandise). Inspect tubs on delivery. Tubs damaged during shipment SHOULD NOT BE ACCEPTED (signed for), and should be returned by the carrier.

Returns will be credited upon approval of merchandise in new, saleable condition with packaging, less freight charges unless defective. Returns of merchandise other than defective or shipped directly from manufacturers will incur a 15% restocking fee ($5.00 minimum). Merchandise shipped from manufacturers may incur restocking fee set by the manufacturer.

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